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I have gone to Мои Игровые Миры and haven't received my Игровой мир?
It can take several hours for the Игровой мир to be allocated to your account.

Is there anyway I could reserve my favourite team?
SM cannot reserve any club for any of its members. However, there is an option to reserve a club in a new Игровой мир before it opens via Обновления.

Why am I banned from buying Обновления
When a refund is made on a Обновления product we could incur a cost depending on the method of the refund. We may therefore ban any future Обновления activity.

How do I create the Игровой мир I bought?
You can create the Игровой мир you bought via Мои Игровые Миры.

Is there a time limit in which I need to create my Игровой мир?
There is no set time in which you need to create your purchased Игровой мир.

My Элитные менеджеры said I had 1 day left so I assumed I had until midnight to renew? You have one day removed from your Элитные менеджеры each day at 06:00 Game Time.

Am I entitled to a refund for an item I have purchased via Обновления? Please refer to our Sales and Refund Policy.

How do I request a refund for an item I have purchased via Обновления? If you are eligible for a refund (please refer to our Sales and Refund Policy), then create a Upgrades Ticket.